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Customer Service Remote

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Careerbuilder USAustin, TX
Remote
  • Summary: · Answer inbound calls from members, member representatives, agent brokers, providers, health plan employees, employees, and clients.
  • · Complete research using resources ensuring accuracy and quality service is delivered as required while remaining within guidelines and adhering to policies and procedures.
  • · Outbound calls are periodically required for surveys and resolution of outstanding issues.
  • · Act as an advocate by educating callers of necessary information and alternatives as it relates to the call promoting one-call resolution.
  • · Develop and maintain effective working relationships with internal and external customers.
  • Job Requirements: Required Qualifications: · High school diploma or equivalent · PC proficiency to include Microsoft Excel, Word, and Outlook · Ability to work scheduled hours.
  • Overtime may be required including evenings, nights, weekends, and holidays.
  • · At least some Customer Service/Call Center experience Preferred Skills: · Knowledge of Facets routing, Facets note documentation, and Health's systems · Clear and concise and verbal and written communications skills Organizational skills including attention to detail and multi-tasking · Experience working independently and meeting defined goals ions

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