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Customer Service Quality Analyst
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$25 an hour
- Entech Staffing Solutions is seeking a Customer Service Quality Analyst for a remote position based out of Detroit, MI!
- This position is paying $25/hour and begins right away.
- Duties: Analyzes data and assesses onsite/offsite activities, programs, and processes to provide comprehensive reports and make recommendations for improvement to management on a regular basis regarding productivity and work statistics.
- Identifies process breakdowns and makes recommendations on improvements Assesses customer service activities, such as bill adjustments, collections activities, bill printing, etc.
- that could affect productivity, satisfaction, or safety to ensure they are appropriately completed.
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