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Customer Service Entry Level

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Your Agency EngineJackson, MS
Full-time
  • Over here, our Customer Service Reps are the key to our success and our growth as a company.
  • As a CSR, you will train to master our product line, work hands on with clients and develop the skills you need to successfully grow and develop key accounts we partner with.
  • We allow our employees to gravitate to areas of our business operations where they are the best fit and fully utilize the skills that make them unique.
  • You will communicate with customers through phone, email, zoom and other virtual tools.
  • With these tools, you’ll correct customer issues, help them with purchasing our products/services and talk them through the benefits of working with us or upgrading their services.
  • What do we have to offer?
  • The compensation package offers competitive pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals.
  • Time Away: competitive holiday and flexible paid-time-off
  • Future Planning: plan for the near and long term with a retirement savings plan, educational assistance programs and other financial well-being programs
  • Health & Well-being: flexible insurance options that help you and your family stay on track physically, socially, emotionally and financially
  • Work-Life Balance: a schedule that works with you and other employee programs
  • Satisfactory problem-solving skills to help resolve customer complaints or needs
  • Excellent verbal and written communication skills to communicate product ideas to clients
  • Up-to-date understanding of the industry's consumer behavior
  • Strong customer service and interpersonal skills for dealing with different types of customers and clients
  • Exceptional analytical skills for analyzing client data
  • Time management and multitasking skills in order to handle multiple tasks and clients at once
  • Advanced motivational and negotiation skills
  • Strong organizational skills and attention to detail
  • We are actively reviewing all incoming applications.
  • Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work.
  • Job Type: Full-time
  • Pay: $47,000.00 - $63,000.00 per year
  • Monday to Friday
  • High school or equivalent (Preferred)
  • Customer Service: 1 year (Preferred)

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