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Customer Service Associate

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The Home DepotConcord, MA
Full-time
  • Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
  • These associates learn about products using our tools, and provide information to customers in order to sell an entire project.
  • Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.
  • Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe.
  • Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.
  • These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments.
  • Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental.
  • The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

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