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Customer Service Associate
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Part-time
- SUMMARYThe Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed.
- ESSENTIAL DUTIES AND RESPONSIBILITIES Delivers superior guest service and ensure absolute customer satisfactionMaintains customer satisfaction by providing solutions to concernsLearns and uses the GUEST programGreet Customers.
- Handles software and hardware equipment issuesWork within company programs, policies and proceduresFollows safety policies and procedures; is a safety role modelOther duties as assigned by supervisorKEY ATTRIBUTESCustomer service skillsGenuineFriendlyLeadership skillsCommunication skillsHonesty/IntegrityMoney handling skillsAbility to multi-taskHigh energy levelAdaptabilitySUPERVISORY RESPONSIBILITIESManages 3-12 Associates on the front end.
- Follows NFI policies and applicable federal, state and local laws.
- Assign and direct workAddress complaints and resolves problemsEDUCATION and/or EXPERIENCEThere is no required education and/or experienceLANGUAGE SKILLSRead, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
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