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Customer Service Associate

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Hollister StaffingBoston, MA
$17 an hour Full-time
  • Customer Service Associate - Growing Insurance Company!
  • Our client, a well-known insurance company is looking to hire a Customer Service Associate to be the point of contact for the company's policyholders.
  • The ideal candidate will be highly motivated, responsible for delivering high levels of service and be comfortable speaking with customers via phone, email, and online chat.
  • This opportunity is great for anyone looking to get their foot-in-the-door with a growing company!
  • The position will start out remote, will return to in office sometime in the next 2-3 months, and is temporary to hire.
  • Provide extraordinary service to our policyholders and agents by responding to customers via phone, email, and chat
  • Research customer concerns and take accountability through resolution
  • Escalate customer complaints and feedback to management
  • Process policy endorsements accurately and within a timely fashion in accordance with established company procedures
  • Provide training to our independent agency force in support of our products and services
  • Achieve and maintain department productivity, customer experience, and time service standards
  • Complete all assigned project work qualitatively and in a timely manner
  • Capable of working independently with minimal supervision
  • Set a professional example in both approach and work ethic
  • Bachelor’s degree strongly preferred
  • Minimum of 1 year of overall work experience
  • Sound problem resolution and analytical skills
  • Excellent oral and written communications skills
  • Strong organizational skills and the ability to work in a fast-paced environment
  • Ability to multitask
  • Confident with using Microsoft Office Suite
  • Strong attention to detail
  • Our Commitment to Diversity, Equity & Inclusion
  • Hollister is an equal opportunity employer.
  • We welcome and encourage applications from people who are under-represented in their respective occupation or position.

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