Customer Relationship Specialist
- Work as liaison between customer, sales, billing, Asset Coordinators, and service/Help Desk to ensure smooth operation of all facets of the XPS program.
- Investigate, troubleshoot and resolve meter issues as needed such as device not communicating, invalid meter reads.
- Take responsibility for customer satisfaction utilizing conflict resolution skills, problem-solving skills, professional communication skills, expectation setting and similar skills.
- Use of Client-specific web-based tools as it applies to the position.
- Use multiple systems simultaneously to troubleshoot and resolve issues.
- Generate client-facing operational reports.
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