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Customer Relationship Specialist

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Careerbuilder USWake Island, HI
  • Work as liaison between customer, sales, billing, Asset Coordinators, and service/Help Desk to ensure smooth operation of all facets of the XPS program.
  • Investigate, troubleshoot and resolve meter issues as needed such as device not communicating, invalid meter reads.
  • Take responsibility for customer satisfaction utilizing conflict resolution skills, problem-solving skills, professional communication skills, expectation setting and similar skills.
  • Use of Client-specific web-based tools as it applies to the position.
  • Use multiple systems simultaneously to troubleshoot and resolve issues.
  • Generate client-facing operational reports.

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