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Customer Operations Analyst
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$24 - $28
Full-time
- This position will research and resolve P003 Customer No Match chargeback and tracing errors and audit, cleanse, and update the distributor end customer cross reference (PCR) to BD SAP customer accounts to support sales trace processing in an efficient and accurate manner for all US business segments.
- This position is accountable to analyze reported P003 errors and issues with PCR entries, to resolve issues by finding correct matches and updating the PCR in coordination with Customer Master Data Management (CMDM), Business Analytics, and Contract Operations teams.
- Accountable for all aspects of P003 tracing error resolution and data quality for the PCR, and to coordinate corrections and updates with stakeholder teams (CMDM, Business Analytics, and Contract Operations)
- Partner with customer data management, contracting, membership, and other BD teams to responsively address distributor chargeback related issues and claim processing errors
- Exercise appropriate controls to ensure PCR data quality and minimize financial exposure
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