Advanced Search


Start New Search:

sap master data
x ray
printed circuit board
not for profit
water systems
workforce planning
mba preferred
digital transformation
community development
high tech
strategic initiatives
pivot tables

Customer Experience Supervisor

Share Job
Suggest Revision
CARVANAOceanside, CA
  • About CarvanaAt Carvana, we sell cars, but we are not salespeople.
  • We have made it our mission to create ahassle-free way for people to buy and sell cars.
  • We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves ourcustomers time and money.
  • Our Customer Advocates will then either deliver the purchased vehicle to ourcustomer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.
  • For more information on Carvana and our mission, sneak a peek at our company introduction video.
  • About the team and positionCarvana's Market Operation department is known for its team-oriented, fast-paced environment.
  • We expect bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multipleprojects.
  • Don't forget to bring your personality!
  • We thrive from each unique perspective.
  • Our strength is in our diversity of opinions.
  • Job DescriptionThe Senior Advocate will work closely with our Lot Attendants, Advocates and Market Leader to ensure that the customer experience runs smoothly and efficiently.
  • We are looking for someone who is anoperations expert, with the savvy to make important strategic decisions in addition to managing day to day operations, employee development, and the customer experience.
  • We need someone with a knack for switching gears quickly and problem solving like a boss with positivity, proactivity and posie.
  • What you'll be Doing
  • Act as a subject matter expert on the Carvana customer journey and offer guidance to advocatesin order to provide the ideal customer experience.
  • Manage a team of Lot Attendants and drive individual development and team success throughcontinuous evaluation, constructive coaching, and results-oriented motivation.
  • Address and effectively manage complex and sensitive customer-facing issues.
  • Monitor smooth day to day hub operations, problem solve and shift gears quickly when needed.
  • Actively look for ways to improve the overall customer and hub team experience.
  • Be a continuous positive force within the hub, creating strong morale and spirit throughout theteam.
  • Other related duties as assignedWhat you should have
  • Must have a valid Driver's License with a clean driving record for the past 5 years
  • 4+ years work experience in a customer facing team environment
  • At least 1 year of leadership experience
  • Ability to switch gears and adapt to change quickly
  • Energy and drive to accomplish goals, meet deadlines and find solutions
  • Ability to diagnose and solve problems with varying complexity while maintaining a focus oncustomer relations
  • Experience coaching and motivating others
  • Strong customer relations skills
  • Willingness to work on weekends
  • Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmospherewhere roles continually adapt as the company evolves
  • Ability to pass a DOT physical, drug screen, and background checkIt would be great if you also had
  • Experience guiding teams to exceed goals
  • Experience with Salesforce or Tableau
  • Experience with strategic planning and process improvement
  • High influencing skillsWhat we'll offer in return
  • Full-Time Salary Position
  • Medical, Dental, and Vision benefits
  • 401K with company match
  • A multitude of perks including student loan payments, discounts on vehicles, benefits for yourpets, and much more
  • A great wellness program to keep you healthy and happy both physically and mentally
  • Access to opportunities to expand your skillset and share your knowledge with others across theorganization
  • A company culture of promotions from within, with a start-up atmosphere allowing for variedand rapid career development
  • A seat in one of the fastest-growing companies in the countryOther requirementsTo be able to do your job at Carvana, there are some basic requirements we want to share with you.
  • Must be able to read, write, speak, and understand English.
  • The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
  • Requires high and low levels of movement with the ability to reach with arms, twist, kneel,crouch, climb, balance, and squat.
  • Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs.
  • Frequent driving requires excellent visual activity and manual dexterity.
  • Requires to work in outdoor weather conditions.
  • Must be able to stay in stationary potions for extended periods of time (when driving) up to 3hours at a time.
  • Frequently communicates with customers and must be able to exchange accurate information.
  • Of course, we'll make any reasonable accommodations for those with disabilities to perform theessential functions of their jobs.
  • Legal stuffHiring is contingent on passing a complete background check.
  • This role is not eligible for visasponsorship.
  • Carvana is an equal employment opportunity employer.
  • All applicants receive consideration foremployment without regard to race, color, religion, gender, sexual orientation, gender identity orexpression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.
  • Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
  • Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
  • Duties, responsibilities, and activities may change at any time with or without notice.

Similar jobs:

  • All Jobs
  • Active
Utility Supervisor (GMP Experience)
Mentor Technical GroupOceanside, CA
With offices in Caguas, Puerto Rico, we service life sciences clients in six global markets: the United States, Puerto Rico, the Dominican Republic, Mexico, Germany, and Canada.
Supervisor, Master Data Systems
Callaway GolfCarlsbad, CA
Specific SAP Master Data skills and knowledge of all relevant SAP Master Data setup to include Material Master, Customer Master, Purchasing Master, Storage Locations, Inter-company Purchase Info Records, Bills Of Material, Routings, Material Determination Codes, etc.
VP Member Experience
Frontwave Credit UnionOceanside, CA
Drives the digital-transformation aspects of Frontwave’s branch network and call center to continually evolve with market, industry, and consumer changes
Supervisor, Software Development
NordsonCarlsbad, CA
Nordson ELECTRONICS SOLUTIONS is a pioneer in technologies used in Printed Circuit Board and LED/LCD assembly, semiconductor and wafer-level packaging, and acoustic, optical and X-ray Test and Inspection.
Operations Supervisor
CVS HealthVista, CA
Job Description*An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.
3 Tips to Successfully Create a Marketing Coordinator Resume

Are you constantly thinking of new ways to drive sales? Are you organized, creative, and decisive? Do market trends really get you excited? If so, you may be a great fit for the role of a marketing coordinator. Keep reading to learn more about this position and how you can create a strong marketing coordinator resume that will help you score interviews and potentially land the job of your dreams. 

Customer Experience Training Manager (Remote)
Sound UnitedCarlsbad, CA
Experience in curriculum development and instructional design for adult learners
Distribution Center Supervisor I
Hunter Industries, IncSan Marcos, CA
On site wellness center with personal training, fitness classes and massage
Supervisor - Part Time
7 for All MankindCarlsbad, CA
Join 7 For All Mankind, the first company to bring premium denim to the market, putting L.A. on the map as the fashion authority on premium denim.
Associate Supervisor, Formulations
RocheCarlsbad, CA
Performs manufacturing batch record review to facilitate product release
How to Write a Human Resources Manager Resume

A human resources manager is a role that is rewarding but also quite challenging. Human resources departments and their managers are critical to any organization, and tend to be impactful in different work environments such as corporations, private entities, government, or NGOs. 

Customer Service Representative
Brewers Supply Group, IncOceanside, CA
Brewers Supply Group (BSG) is a subsidiary to Rahr Corporation (Rahr), a family-owned global leader in the production and distribution of barley malt and related brewing supplies in operation since 1847.
PM Kitchen Supervisor
Carte Hotel
Set in San Diego, less than 0.6 mi from Maritime Museum of San Diego, Carte Hotel San Diego Downtown, Curio Collection By Hilton offers accommodations with a restaurant, private parking, an outdoor swimming pool and a bar.
PM Kitchen Supervisor
Aimbridge HospitalityCarlsbad, CA
Set in San Diego, less than 0.6 mi from Maritime Museum of San Diego, Carte Hotel San Diego Downtown, Curio Collection By Hilton offers accommodations with a restaurant, private parking, an outdoor swimming pool and a bar.
Supervisor - Administrative Spvr
Tri City Healthcare DistrictOceanside, CA
Collaborates with management team, staffing office, staff, physicians and medical groups to facilitate patient flow.
How to Write a Hotel Manager Resume

Some people are simply cut out to be in the hospitality industry. Maybe this includes you. Perhaps you’re the type of person who loves bringing a smile to a vacationer’s face by providing customer service that goes above and beyond. And now that you’ve put several years in at the front desk or as an assistant manager at a hotel, you’re ready to move up into a management position with more responsibility.

Distribution Center Supervisor I
HunterSan Marcos, CA
Employees are required to complete all mandatory safety trainings, know Hunter's safe work practices, use the appropriate personal protective equipment for the job, and immediately report all injuries, near misses and hazardous identifications to a Supervisor or the Environmental Health & Safety (EHS) Department.
Selling Experience Leader
PetCoVista, CA
Leads a "never out of stock" culture with store partners to ensure exceptional customer experience for all Omni-channel initiatives (examples include, but are not limited to: BOPUS, Extended Aisle, and Repeat Delivery).

Latest Blog Posts: Best Leadership Skills for Managing Remote Teams in 2022The workplace disruption brought on by the pandemic has been so significant that some have dubbed it “New Industrial Revolution.” In the past, new machinery and rigid working schedules marked the 19th century. Currently, the past 18 months have brought into focus remote and hybrid work, changing workplaces and career priorities and flexible working schedules. Remote work has become so important that 64% of employees report that they’re prepared to leave or stay with a job based on whether they can work remotely. to Build a Construction Superintendent Resume in 3 Easy StepsIf you’re reading this post, it’s likely you’re thinking about trying to score a construction superintendent role. You’ve probably already put several years of hard work into the construction industry and are ready to climb the ladder. This is great, but you’re also going to need a strong and impactful construction superintendent resume to get where you want to go. Let’s talk about how to create one that will impress employers. to Write an IT Manager ResumeThe good news for someone looking to be an IT manager is that you are connected to one of the quickest growing fields. The Bureau of Labor Statistics estimates that the job outlook will increase by 11 percent in the coming decade. Another estimate projects computer and information systems managers, including IT managers and IT project managers, will grow by more than 12 percent between 2016 to 2026. Therefore, if you are looking to take the next step in your IT career, the first thing you'll have to do is create an IT manager resume. Interview Questions: Tips and ExamplesPreparing for an interview requires a lot of time and effort. Preparation shouldn’t be put on the long finger if you have an interview coming up. When you know common interview questions, it can be a great help. So, kill off those nervous feelings by preparing yourself for what is coming. One way to do that is to practice STAR interview questions. to Write Education on Resume DocumentsBefore you start with an infographic-inspired ratings charts and professional-looking headshots, the three must-haves of your resume include your contact information, your experience, and your education. Whether you’re currently in school, have received a diploma, or have an unfinished degree, here are the best ways of putting your educational history on a CV, resume, or job application. to Include in a Resume + Skills to Put on Resume DocumentsWriting a resume from scratch can be a daunting task. There is a lot to consider, such as what to include and how to organize skills to put on resume documents! Having a well written and developed resume is key to getting your foot in the door. It can be tricky to know what should be on a resume, especially if you are revisiting your resume after some time. Situational Interview Questions & AnswersSituational interview questions are a great way for hiring managers and recruiters to learn more about an applicant’s prior experience. They also show how an applicant would approach potential challenges in a new role.