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Customer Engagement Content Lead
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Full-time
- The role leads the overall strategic approach for content development and leverages cross-functional partnership to ensure a best-in-class curriculum, continuous development and optimal outcomes for customer facing roles, leader lines and other supporting functional teams.
- Partner effectively with all internal partners (BU Leadership, US Market Access, KAM Leadership, Cross BU Working Group, Marketing, Medical, Sales, Regulatory Legal, Compliance, Global Skills Development, etc.)
- to evaluate and prioritize content development needs to support trainings for general and BU-specific Commercial teams.
- Oversees the development of complex leadership development and sales leadership programs to meet individual and organizational development needs within specified timescales and resources, ensuring that training contents support high levels of learner engagement and achievement of learning outcomes.
- Work with other members of Customer Engagement Training leadership to identify trainings gaps and emerging needs that require content development and lead the team to develop tools and content to fulfill demand.
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