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Customer Care Specialist

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XeroxHouston, TX
  • city, state, country
  • job title, keywords
  • Xerox is the world's leading enterprise for business process and document management.
  • Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business.
  • Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide.
  • The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size.
  • Xerox serves clients in more than 160 countries.
  • For more information, visit www.
  •,, www.
  • or www.
  • If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
  • Using a computerized system, responds to customer inquiries in a call center environment.
  • May perform one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures.
  • Gathers information, researches/resolves inquiries and logs customer calls.
  • Communicates appropriate options for resolution in a timely manner.
  • Informs customers about services available and assesses customer needs.
  • Provides functional guidance, training and assistance to lower level staff.
  • Provides assistance, training and troubleshooting support to lower level staff.
  • Schedules work to ensures accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution to problems.
  • Prepares standard reports to track workload, response time and quality of input.
  • Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
  • All other duties as assigned.
  • Must be able to sit for long periods of time
  • Must be able to adhere to strict attendance policy
  • Must be willing to learn at a fast pace.
  • Must be able to work a flexible work schedule.
  • Call Center Experience a plus!
  • /Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance.
  • People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by sending an e-mail to/
  • Job: Customer Inquiry Management
  • Organization: Finance Services
  • Title: Customer Care Specialist
  • Requisition ID: 15008365
  • Virtual/work from home?
  • Xerox Career SitesAccounting JobsAnalyst JobsCalifornia JobsCall Center JobsCustomer Care JobsCustomer Service JobsEngineering JobsFinance JobsHuman Resources JobsIndia JobsInformation Technology JobsKentucky JobsMarketing JobsMaryland JobsMexico JobsNew Jersey JobsNorth Carolina JobsPhilippines JobsSales JobsTexas JobsTraining JobsUSA JobsVeterans JobsVirtual JobsAll Jobs/Careers
  • © 1999-2014 XEROX CORPORATION. All rights reserved.
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