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Customer Care Specialist

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TerminixColumbia, SC
  • Terminix Service, Inc. is looking to hire afull-time Customer Care Specialist for our offices in Columbia area.
  • Are you a customer service professional with some clerical experience who is looking for better hours and pay?
  • Are you interesting in starting a career with a stable, respected, and growing pest control company?
  • If so, then please read on This full-time customer service office position starts at $14.50 hr.
  • DOE depending on experience plus commissions on sales.
  • We also offer health insurance, dental insurance, a flexible spending account, life insurance, paid holidays, paid vacation days, a 401k plan, a profit-sharing plan, short-term disability, long-term disability, dependent care deductions, college scholarships for dependents, and real opportunities for advancement.
  • If this sounds like the opportunity that you've been looking for, apply today ABOUT TERMINIX SERVICE, INC. Under the ownership of the Knox family since 1947, Terminix Service, Inc. is a locally-owned franchise of Terminix International.
  • Headquartered in Columbia, SC., we provide exceptional pest control services from 56 branches across South Carolina, western North Carolina, and the CSRA region of Georgia.
  • We are a unique blend of a family business and major corporation.
  • We are the largest Terminix franchise and are continually recognized for being among the top 10 pest control companies in the country.
  • But don't let size overwhelm you.
  • Our senior leadership is from the second and third generations of the Knox family.
  • When you join the Terminix Service team, you're among family.
  • We invest in the people and communities where our employees live and work.
  • We are not just in the BUG business, we're in the PEOPLE business.
  • We believe in hiring extraordinary people and providing them with the opportunities and benefits that they need to reach both professional and personal success.
  • As a family business, we know that our success comes from our people.
  • Nearly half of our employees have worked with us for more than five years.
  • Our incentive pay structure means that there is no limit to your earning potential and our generous profit-sharing model results in annual bonus opportunities.
  • Our employees enjoy flexibility, family-friendly schedules, and the opportunity for advancement.
  • 100% of our managers were promoted from within the company A DAY IN THE LIFE AS A CLIENT CARE REPRESENTATIVE As a Client Care Representative, you arrive at the office each day determined to provide superb customer service to our clients and help keep our office running smoothly.
  • Your primary responsibilities are to greet clients, answer phones, schedule and confirm appointments, manage accounts, handle accounts payables and receivables, process payments and invoices, and update spreadsheets and logs.
  • You love keeping everything organized and accurate.
  • And, as the front line for our clients and a liaison to the pest control technicians, your excellent interpersonal and communication skills are an essential part of your success.
  • Your can-do customer service is often the first glimmer of hope for clients under siege and puts them at ease as you help them troubleshoot their issues and connect them with the services that they need.
  • Your friendly, helpful demeanor comes through in all your interactions, whether in person or on the phone, and your attention to detail ensures that needs are met and accounts handled competently.
  • You are never bored as there are always a variety of office tasks, including running errands, that you can help with.
  • QUALIFICATIONS FOR A CLIENT CARE REPRESENTATIVE Customer service experience Office experience, including billing, collections, or accounting tasks Valid driver's license and clean driving record Ability to pass a background check and drug screening Sales ability Prefer prior call center experience.
  • Any experience in the pest control industry would be a plus but is not required.
  • Do you have exceptional customer service skills and understand good phone etiquette?
  • Are you service-oriented, patient, and able to empathize with others?
  • Are you able to prioritize tasks effectively?
  • Can you present yourself in a professional manner?
  • If so, then you might just be perfect for this Client Care Representative position ARE YOU READY TO JOIN OUR OFFICE TEAM?
  • We look forward to meeting you

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