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Customer Care Specialist
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Full-time
- Overview of the Position Responsibilities : The Customer Care Specialist will take all inbound service calls specializing in billing and technical support.
- Be part of our innovation- building and delivering a fiber-rich internet connection to people’s doorsteps.
- Support billing calls by processing payments; accurately educating customers on their billing cycle, payment due dates and impact of non-pay status; accurately educating the customer on general charges to their account based on package and prorations when changes are made to the package.
- Support all Bluepeak video, phone, and internet products with basic and advanced troubleshooting to resolve customer issues.
- At least one year of customer service experience required, with prior call center experience a plus.
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