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Customer Care Analyst
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- A leading enterprise software solutions company is seeking a Customer Care Analyst.
- The successful candidate will work with customers to enhance their overall user experience with the company.
- Manage case queue via case management system to help resolve customer requests quickly and effectively.
- Own operational/administrative customer requests and follow through to resolution, i.e. requests for information, new account set-up, tenant maintenance, etc.
- Liaison between the customer and our internal teams (Support, Documentation, Community, Customer Success Managers (CSM), and other internal teams) to ensure the customers needs are being met.
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