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Community Engagement Manager

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ShowpadIllinois City, IL
  • In the old days, traveling salespeople hit the road with only a suitcase and a smile.
  • And as times-and technology-have changed, Showpad has emerged as the industry-leading solution for modern selling that improves those classic tools of the trade.
  • In our case, the suitcase is more than a decade of expertise building the premier revenue enablement platform, one that continues to influence the direction in which the industry is evolving.
  • Well, that's the people oriented culture that surrounds everything we do.
  • We bring in great individuals, but we always play as a team.
  • We'll enable you to grow to your maximum potential, and we'll grow with you, too.
  • We are a European-born company with a global impact, but we like to keep things simple.
  • We are passionate and bold as well as humble and authentic.
  • We empower each team member to be their true selves.
  • We take ownership, and we also take vacations.
  • And although we value constant improvement and frequent platform updates, we try not to deploy on Fridays.
  • That's why Showpad does more than drive impactful buying experiences.
  • We take serious care of our people, but never take ourselves too seriously.
  • About the Global Community Engagement Manager position at Showpad
  • We're looking for a proactive self-starter to drive the strategic vision and help us bring a customer community for Showpad to life.
  • You will sit on the Global Lifecycle and Engagement marketing team and your success will be defined by your ability to build and engage our community of sales and marketing professionals to meet their revenue goals.
  • Key Responsibilities as a Global Community Engagement Manager at Showpad
  • Drive community strategy by partnering closely with cross-organizational stakeholders, local field teams, and third-party community stakeholders to align on opportunities, gaps, and challenges related to community efforts
  • Engaging in our existing relationships with external community partners
  • Build and manage a community engagement calendar
  • Manage end-to-end community events (primarily virtual)
  • Serve as a community moderator by responding to comments in a timely manner
  • Develop event and campaign-specific strategies for high-impact customer community moments
  • Partner with our Product Marketing and Brand team to develop assets to support the community
  • Keep a pulse on the community's feature requests or critical issues and translate them into opportunities for improvement, channel to the appropriate stakeholders
  • Define key performance indicators and manage the process of analyzing and quantifying their reach and impact on our community programs and pipeline
  • Required Skills for a Global Community Engagement Manager at Showpad
  • Excellent written and verbal communication skills
  • A passion for storytelling
  • A curiosity for ways our customers can be successful on our platform
  • Strong judgment and ability to respond quickly, yet thoughtfully to urgent situations
  • Working with international teams and awareness of the nuances in working across the globe
  • Demonstrated ability and willingness to span high-level strategic thinking to creative and detailed execution
  • 5-7 years of experience working in marketing, content strategy, communications, or social media
  • What you can expect from Showpad
  • We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated.
  • We're building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves.
  • Whether that's paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you.
  • We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
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