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Commercial Sales Manager

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AutoZone, Inc.Stratford, CT
  • The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location.
  • The CSM develops and maintains positive relationships with commercial customers by managing the acquisition and delivery of products, providing ongoing customer service, and maintaining expert knowledge on parts and inventory.
  • The CSM exceeds customer's expectation by delivering WOW!
  • Customer Service to all AZ Commercial accounts by Living the Pledge everyday.
  • Achieve growth and hit sales targets by successfully maintaining and developing commercial sales.
  • Develop new accounts through face to face and telephone contact with potential customers
  • Act as the primary contact for commercial customers; Actively maintain open lines of communication between AutoZone and commercial customers
  • Ensure efficient delivery of products by planning delivery routes and managing drivers.
  • Ensures appropriate delivery documentation is generated for each delivery
  • Act as a consultative partner to commercial customers by maintaining expert knowledge on automotive parts and industry; Conduct research to guarantee the customer is offered the 'right part for the right price'
  • Maintain records and billing for commercial accounts; processes returns and reconciles accounts
  • Visits commercial accounts and ensures accounts are serviced and deliveries are made as promised.
  • Contribute to the AutoZone 'one-team' environment by assisting customers and AutoZoners with various aspects of the business
  • Build and maintain strong relationship with management team.
  • Assists with training and developing drivers, commercial specialist, and other AutoZoners as directed by the SM or DM
  • Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)
  • Follows proper accident and claim procedures.
  • Complies with safe driving rules and procedures and ensures all Commercial Zoners have approved driver status
  • Properly maintains vehicle(s) and takes the necessary steps to report vehicle maintenance issues.
  • High School Diploma or equivalent
  • Basic knowledge of automotive parts is required
  • Effective leader with excellent communication skills, strong decision making abilities, and excellent selling skills
  • Ability to lift, load, and deliver merchandise
  • Ability to work a flexible schedule to meet the business needs, including holidays, evenings and weekend shifts

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