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Clinical Triage Specialist, RN Access Center, Remote Position (Local to)
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- The Clinical Triage Specialist (CTS) (RN) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to CTS-MA team members by serving as a clinical resource.
- The CTS-RN is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices.
- Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed.
- Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures.
- Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role.
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