Clinical Customer Service Representative IV
- Suggest Revision
- Position Summary: Responsible for supporting and interfacing with all CPL departments such as Customer Service, Laboratory Operations, Referral Department and Processing while delivering high quality service on all calls received.
- The selected individual must have the ability multi-task and adhere to departmental policies and procedures to include result entry procedures, HIPAA regulations, documentation, and established procedures and protocols for the department and CPL. Performs other duties as assigned.
- Ability to accurately complete the necessary paperwork for appropriate action by supporting CPL departments.
- Understands and operates computer resources proficientlyAbility to positively meet the needs of CPL patients and clients through professional communication
- Understands and recognizes laboratory information system alerts and flags and takes appropriate actions.
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