Cottage Health

This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of the Site Manager and the on-duty provider and works closely with the provider and other clinical staff.. Acting as the patient advocate, the Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.. LEVEL OF EDUCATION Minimum: Graduate of an accredited Medical Assistant program or 2 years of equivalent work experience and successful completion of a X-ray Technician program.. Preferred: CERTIFICATIONS, LICENSES, REGISTRATIONS Minimum: Valid California X-ray Technician (limited scope) certifications in all of the following areas: Chest, Extremities, and Torso-Skeletal.. Preferred: 3 years of X-ray Technician (limited scope) experience in a clinic or other healthcare setting.

medical assistant

JOB PURPOSE The Clinical Concierge is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Clinical Concierge to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Clinical Concierge is responsible for assisting the provider with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of the Site Manager and the on-duty provider and works closely with the provider and other clinical staff. Additionally, the Clinical Concierge is responsible for a variety of clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgement; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, the Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.QUALIFICATIONS All job qualifications listed indicate the minimum level necessary to perform this job proficiently. LEVEL OF EDUCATION Minimum: Graduate of an accredited Medical Assistant program or 2 years of equivalent work experience and successful completion of a X-ray Technician program. Preferred: CERTIFICATIONS, LICENSES, REGISTRATIONS Minimum: Valid California X-ray Technician (limited scope) certifications in all of the following areas: Chest, Extremities, and Torso-Skeletal. American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers Preferred: TECHNICAL REQUIREMENTS Minimum: Knowledge of urgent care medical specialty. Knowledge of medical terminology. Knowledge of electronic medical record, preferably Epic. Basic computer/email skills. Preferred: Ability to perform phlebotomy and administer injections YEARS OF RELATED WORK EXPERIENCE Minimum: 1 year of experience as Medical Assistant or equivalent, including previous experience with an electronic health record and phlebotomy. Experience using an electronic health record. Preferred: 3 years of X-ray Technician (limited scope) experience in a clinic or other healthcare setting. Experience using an electronic health record.

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