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Client Support Specialist
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- The Client Support Specialist is responsible for answering incoming customer inquiries, solving customer issues, and escalating cases to tier two teams or management when necessary.
- The Client Support Specialist consistently meets or exceeds the efficiency standards set forth by the company and displays ownership when handling customer requests.
- Attends all trainings and successfully completes all assignments to familiarize themselves with the eMoney platform and Client Support policies and procedures
- 2+ years of experience in a call center/customer service/support role or relevant experience, including commensurate internal experience
- Bi-lingual/Spanish speaking a plus
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