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Client Services Specialist
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Full-time
- The Fortis Bank Client Services Specialist is responsible for upholding our strong client experience culture by partnering with our clients and team members to provide excellent service.
- Manage call, chat, and e-mail volume by answering, screening, and forwarding incoming correspondence appropriately.
- Provide technical assistance and troubleshooting for all mobile banking and treasury management solutions, including but not limited to online banking, wire transfers, ACH transfers, Bill Pay, and Positive Pay processing.
- Minimum of 3-5 years of experience in retail or commercial banking.
- Strong ability to adapt to systems and technology, including but not limited to: client relationship management tools, conference room management and teleconferencing systems and tools, banking core systems, and other common office management products.
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