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Client Services Manager

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EpiqMyrtle Point, OR
Full-timeRemote
  • It's fun to work at a company where people truly believe in what they are doing!
  • Job Description:Division: Legal Solutions, eDiscovery Managed ServicesJob Title: Client Services ManagerReports to: Director, Client ServicesLocation: ChicagoJob Description Details:The Client Services Manager functions as a key leader in successfully managing the Client Services team and assigned client relationships through effective project management coordination and execution.
  • Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects, coordinate efforts from various resources, and ensure consistently superior service for client relationships in a fast-paced environment.
  • Desired Qualifications and Skills:A deep understanding of eDiscovery and litigation support which is typically the result of at least 5-7 years in relevant positions with law firms, corporate legal departments, or eDiscovery service providersProven leadership and staff development skills which help to motivate personnel and provide professional growth allowing them to assume additional responsibilitiesDemonstrated success in the management of multiple simultaneous projects.
  • Oral and written communication skills to effectively provide confident leadershipStrong critical thinking skills with the ability to efficiently gather and process information required for problem solving and resolution in response to client inquiries, deadlines, and project managementPrevious client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt company capabilities to consistently meet client requirements.
  • A solid understanding of the Electronic Discovery Reference Model, database design and management, data processing activities, and legal document review requirements.
  • Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction.
  • In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities.
  • If you need assistance or an accommodation during the application process because of a disability, it is available upon request.
  • Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.
  • Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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