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Client Service Representative - Part Time

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Burn Boot Camp - Eau ClaireEau Claire, WI
$10 - $12 an hour Full-time/part-time
  • Burn Boot Camp - Eau Claire
  • $10 - $12 an hour - Full-time, Part-time
  • A B O U T U S: Burn Boot Camp is leading the charge to create healthy communities all over the world.
  • Burn sets itself apart by creating a hybrid program of maximum intensity and gritty effort combined with unparalleled positivity, motivation, encouragement, and teamwork.
  • The company strives to empower women to believe they can do anything they set their mind to, and with the support and dedication of the nation's elite personal trainers, clients learn the tools to reach their goals and create a new lifestyle.
  • The supportive community at Burn Boot Camp is what makes it the strongest fitness company on the planet.
  • With open locations in the Midwest region, our award winning team is growing.
  • We are actively seeking the strongest and most passionate candidates to be a part of our dream team and spread the Burn Boot Camp mission.
  • O U R C O R E: We believe that everyone has untapped potential within them and our gyms are a safe spaces to work on unleashing your potential.
  • We put in the work to disrupt the norm and get the results.
  • We dream big and don’t settle for the status quo.
  • We never accept less than 110% to help each other deliver the authentic Burn Boot Camp experience.
  • We are always innovating together to give our clients an experience that no other fitness facility can provide.
  • Never following, always leading, living ahead of the moment in fitness.
  • We aren’t just a company; we’re a community vested in each other’s success.
  • We value humility and a team approach at every level of the company.
  • We believe that we are stronger together and together we will rise.
  • Y O U R R O L E: As a Sales and Client Service team member, you will be a part of a dynamic team that positively affects the lives of our members on a daily basis!
  • You will participate in the operation and success of a fast paced fitness facility, build relationships with Burn members and the community in order to help maintain and build member base and you will be responsible for providing our members with the best client experience ever!
  • We are looking for a candidate with the flexibility to work PM shifts as needed on a part time basis, 15 hours per week.
  • If you possess the following characteristics, Burn Boot Camp wants YOU!
  • Excellent verbal and written communication skills
  • Enthusiastic, energetic, personable and friendly disposition
  • Passion for health and wellness
  • Willing and able to work early mornings, evenings and Saturday mornings
  • Requirements For The Position
  • Minimum 2 years sales experience required.
  • Minimum 2 customer service experience required.
  • Excellent customer services skills, outgoing, positive, motivational and friendly.
  • Ability to deal with pressure in meeting sales quota.
  • Strong work ethic, integrity, and professional demeanor.
  • Excellent listening and verbal communication skills.
  • Ability to build relationships with members.
  • Ability to resolve conflicts in a professional, tactful manner.
  • Ability to multi-task and learn quickly.
  • Ability to work and function in a TEAM environment.
  • Flexible to work day, evening and/or weekend hours as needed.
  • Model all studio activities through self-involvement (leading by example).
  • Performing all basic system transactions pertaining to billing and memberships.
  • Developing and maintaining relationships with current members on a first name basis.
  • Properly managing and exceeding all sales and operational budgets under leadership of Operations Manager.
  • Responsible for contributing to the sales process and systems.
  • Contribute to ongoing sales drives (pre-sale events, studio events, outreach).
  • Notifying club management team of any member complaints or grievances and assisting in appropriate response.
  • Compliance and adherence to Business Policies for daily studio operations.
  • Determining prospect’s goals and motivation through a thorough needs analysis.
  • Being knowledgeable of all products and programs and building value.
  • Being responsive to member feedback and complaints and working towards timely resolution.
  • Performing day to day operations and reports that pertain to success of gym under direction of Operations Manager.
  • Enforce corporate policies, business practices, systems and processes.
  • Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries(general and sales related), Guest Registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning
  • Provide and maintain the highest level of customer service
  • Responsible for ensuring that the facility is clean, maintained and operationally sound.
  • Other duties as assigned.
  • Hourly and bonus opportunities.
  • 50-100% comp gym membership based on hours worked.
  • 25% discounts on all Burn Boot Camp retail shop products.
  • This job description is intended to describe the general requirements for the position.
  • It is not a complete statement of duties, responsibilities or requirements.
  • Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
  • Job Types: Full-time, Part-time
  • Pay: $10.00 - $12.00 per hour
  • sales: 1 year (Preferred)
  • customer service: 1 year (Preferred)
  • Are you available for shifts in the ad?
  • 15 hrs per week?
  • Get job updates from Burn Boot Camp - Eau Claire
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