VCA Animal Hospitals

We are seeking a Client Service Representative to join our team.. Why We Need YouAs the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.. The CSR is the pivot around which the hospital operates and is responsible for:•Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).. Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

client service representative

Looking for work-life balance? In addition to our commitment to our patients & clients, our employees well-being is of top priority. We believe in a healthy work life balance as well as servant leadership. Our theory is, if you have happy employees then that will rollover to the patients & clients thus further creating a positive experience for all!We are seeking a Client Service Representative to join our team.At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.Responsibilities include, but are not limited to, answering multi-line phones, scheduling appointments, checking patients/clients in and out, administrative duties, cashiering etc. Previous animal hospital experience is preferred but not required. Previous Cornerstone experience is a plus. Amazing customer service skills and the ability to multi-task are a must! Candidates should be friendly and have a love for pets and their owners.Salary: $17.29 - $18.00Generous Benefit Package includes: Paid vacation/sick time, Paid Holidays, Health/Dental/Vision/Short & Long term disability (including maternity & paternity leave)/401 (K) pension plan, discounted veterinary care.Why We Need YouAs the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:•Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.•Scheduling and confirming appointments.•Placing outbound calls for follow-ups and reaching out to prospective clients.•Presenting and explaining fees, including processing payments.•Recommending, selecting, and obtaining products and services, including prescriptions.•Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).•Managing medical records, charts, reports and correspondence.•Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

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