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Client Associate, Office - Grade 2B

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XeroxHouston, TX
  • city, state, country
  • job title, keywords
  • Download and install printer drivers on end-user equipment
  • Perform printer mapping to PC as required •Escalate printer network issues to appropriate resource
  • Perform Advanced Customer Training (ACT) or DocuCare maintenance and diagnosis functions.
  • Physical device management and control
  • Device Configuration (Enter IP address, scanning templates, User access levels.
  • Scan to File/Email, etc )
  • Monitor/apply current patches
  • Non-Xerox device management as required
  • Perform remote device monitoring and remote solve (Xerox Device Management)
  • Identify and promote Xerox Office
  • Lift and move up to 50 pounds
  • Read, write and follow basic English instructions
  • Customer service and communication skills
  • Ability to manage multiple tasks
  • Perform duties with minimal supervision
  • Data entry •Basic Equipment problem solving and diagnosis per training provided
  • Customer problem resolution including escalation as required
  • Coordinate work tasks to ensure fulfillment of SOWs
  • Act as account lead as required
  • Track and report account information as required
  • 1-2 years relevant experience resolving customer and equipment printing issues •PC / Internet – Level 3 •Network Connectivity Knowledge (Device Management, Print Queue, Print Driver Mgmt)
  • Competitive product and network management tools as required
  • Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race,color
  • religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
  • People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox in the U.S. may request such accommodation(s) by sending an e-mail to
  • Job: Client Relationship Management / Service Delivery
  • Requisition ID: 15036196
  • Virtual/work from home?
  • Xerox Career SitesAccounting JobsAnalyst JobsCalifornia JobsCall Center JobsCustomer Care JobsCustomer Service JobsEngineering JobsFinance JobsHuman Resources JobsIndia JobsInformation Technology JobsKentucky JobsMarketing JobsMaryland JobsMexico JobsNew Jersey JobsNorth Carolina JobsPhilippines JobsSales JobsTexas JobsTraining JobsUSA JobsVeterans JobsVirtual JobsAll Jobs/Careers
  • © 1999-2014 XEROX CORPORATION. All rights reserved.
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