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Central Station Dispatcher
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$20 an hour
Full-time
- Offering only the best and latest technology available in the industry, All-Guard deploys video surveillance and video surveillance monitoring, electronic access control, full-facility intrusion and fire alarm monitoring to provide businesses and consumers with a best-in-class comprehensive security solution.
- The Central Station Dispatcher is the initial contact for dispatching emergency and non-emergency resources (public safety, alarm company personnel, responsible parties) and is responsible for managing the flow of incident related information to and from said resources.
- Alarms will be processed consistently in accordance with departmental policy as outlined in GCS Training Guide and/or written memos or procedures.
- Properly, politely, and diplomatically communicate necessary information to subscribers, emergency agencies, responsible persons, and the alarm companies using GCS approved customer service skills and phraseology or script.
- Learn and understand all operations of DICE alarm monitoring software in accordance with granted level of access.
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