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Center Operation Director
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Full-time
- The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers.
- Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, check-out and patient care.
- Manage key operations metrics and holds staff accountable on Turn Around Time (TAT), Net Patient Experience Rating (NPER), Pearl C4 and other metrics as determined by senior leadership.
- Coordinate scheduling (including patients, clinicians, and staff) with clinical leadership to ensure efficient and effective clinical support, optimal turnaround times, and exceptional patient experience.
- Work with Director of Operations (DO), Associate Director of Operation (ADO), and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies.
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