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Call Center Supervisor

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83bar LlcAtlanta, GA
$20 - $22 an hour
  • $20 - $22 an hour
  • Pulled from the full job description
  • $20.00 - $22.00 per hour
  • Flexible spending account
  • Full Job Description
  • We are looking for a competent Call Center Supervisor to manage and train a team within our call center.
  • You will be responsible for training them, assessing their work and giving them feedback to maximize performance.
  • An excellent call center supervisor must have customer service/sales and supervisory experience.
  • The ideal candidate must possess great communication skills and be able to lead and motivate.
  • You will be organized and reliable as well as results-oriented.
  • The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.
  • Please do not contact our office to inquire about your resume, if we like your resume, we will reach out.
  • Right now we are staffing for evening and weekend shifts.
  • You must available on Saturdays daytime and evenings M-F to be eligible at this time.
  • Assist in the formulation of targets for individuals and teams
  • Train and onboard new employees
  • Answer questions from staff and provide guidance and feedback
  • Assess performance for the agents on your team and devise improvement plans
  • Devise ways to optimize procedures and keep staff motivated
  • Measure performance with key metrics such as call abandonment, calls waiting, campaign success, etc.
  • Ensure adherence to policies for attendance, established procedures etc.
  • Keep management informed on issues and problems
  • Prepare monthly/annual results and performance reports
  • Proven experience as call center supervisor or similar supervisory position
  • Experience in sales is essential
  • Experience in healthcare is a plus
  • Proficient in English; Good knowledge of additional languages (especially Spanish) will be a definite plus
  • Working knowledge of MS Office, especially Excel
  • Tech savvy with the ability to learn new systems quickly
  • Knowledge of performance evaluation procedures
  • Outstanding communication and negotiation abilities
  • A results-oriented approach
  • Excellent organizational and leadership skills
  • Ability to work under pressure
  • College degree preferred/High school diploma with relevant experience
  • Must be available in the evenings and on weekends
  • This role is fully remote.
  • Corporate offices located in Austin, TX.
  • Job Type: Full-time
  • Pay: $20.00 - $22.00 per hour
  • Call Center: 1 year (Preferred)
  • Customer Service: 5 years (Preferred)
  • Call Center Management: 5 years (Required)
  • Please take our applicant screening test at the following link.
  • Only applicants that complete the test will be considered for an interview.
  • Only full-time employees eligible
  • Get job updates from 83bar llc
  • 83bar is the only fully integrated "patient activation" company.
  • We are based in Austin, Texas with a team of employees and partners acr
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