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Call Center Pharmacy Technician

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Genoa Healthcare CompanyCincinnati, OH
  • Call Center Pharmacy Technician
  • Genoa, a QoL Healthcare Company is a leader in behavioral healthcare specialty pharmacy solutions.
  • We are a rapidly growing and successful organization with a strong reputation in serving the mental health community via a network of full-service pharmacies co-located (or embedded) within mental health clinics throughout the United States.
  • The company strives to make a positive impact in our partner clinic and clients’ lives to improve care and outcomes.
  • Under direct supervision of the Call Center Manager and general supervision of the Call Center Pharmacist, the Call Center Pharmacy Technician will primarily be responsible for making client outbound calls, answering inbound calls, and providing support to the Call Center Pharmacist delivering medication therapy management (MTM) services.
  • Provide various client outbound telephonic services to support pharmacists delivering MTM programs, including but not limited to interviewing and documenting client specific information within electronic databases, scheduling MTM appointments, making refill and MTM appointment reminder calls, and evaluating medication compliance focusing on client retention.
  • Make outbound calls to providers and pharmacies as necessary.
  • Promptly receive and respond to inbound calls from clients, providers, and pharmacies.
  • Ensure all tasks completed accurately and in a client-first manner.
  • Professionally manage and resolve difficult situations involving clients.
  • Act as an effective liaison between clients and Call Center / Genoa Sites.
  • Reliably and consistently, meet departmental quality and productivity expectations.
  • Assist in training new call center pharmacy technicians as needed.
  • Perform other duties or special projects as needed.
  • Pharmacy Technician (PTCB certification preferred)
  • Prior pharmacy call center, managed care, and/or MTM experience.
  • Ability to work independently and within a call center team.
  • Ability to work effectively and in a professional manner with diverse populations, cultures and interest groups.
  • Ability to empathize with clients, understand their point of view and advocate for them effectively.
  • Self-motivator with the ability to prioritize and organize a variety of tasks/projects.
  • Communicate clearly and concisely, both orally and in writing.
  • Protects client information in accordance with state and federal Pharmacy laws including HIPAA law and Corporation standards.
  • Proficient in MS Office applications
  • Job Type: Full-time
  • Call Center: 1 year
  • Pharmacy Technician: 1 year
  • High school or equivalent
  • Please review all application instructions before applying to Genoa Healthcare Company.

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