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Call Center Agent (Days)

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MCI CareersBeverly, MA
Full-time
  • POSITION OVERVIEW: CALL CENTER AGENT (DAYS)As a Call Center Agent, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of multiple clients.
  • There are a wide variety of project openings for some of the most recognizable brands in the worldIn this role, you will provide customer service, educate and upsell customers on products and services.
  • Candidates should be highly reliable, have excellent communication skills and be willing to learn on the job every day.
  • Schedules vary by site and project; however, we can usually find something that works for everyone.
  • This is an on-site, entry-level position with competitive compensation commensurate with experience.
  • Bi-lingual (Spanish speaking) candidates are encouraged to apply.
  • To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
  • In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions.
  • It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
  • In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.
  • We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply.
  • This position relies on building relationships and turning the knowledge you gain in training into customer wins.
  • Ideal candidates for this position are highly motivated, energetic, and dedicated.
  • Job offers are contingent on background/security investigation resultsMust be willing to submit to drug screening.
  • Job offers are contingent on drug screening results.
  • We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive.
  • Standard starting compensation is commensurate with experience.
  • Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
  • Employees earn paid time off as well as paid holidays and paid training opportunities.
  • Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars.
  • In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment.
  • Benefits options and plans vary slightly by location.
  • JUST A FEW OF THE BENEFITSMedical, Dental, and Vision Coverage OptionsPaid Time-OffRegular RaisesAdvancement OpportunityFun, Engaging Work EnvironmentCasual Dress CodeCash and Prize Contests SCHEDULE REQUIREMENTS: NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?
  • We can offer a wide range of scheduling options for qualified candidates.
  • There are multiple shifts and weekly work variations available to our team members.
  • Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location.
  • Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization.
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  • Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.
  • REGARDING MASKSTo help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training.
  • In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location.
  • For more information on MCIs response to COVID-19 please visit www.
  • PHYSICAL REQUIREMENTS: This job operates in a professional office environment.
  • While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
  • The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
  • The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
  • REASONABLE ACOMODATION: Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.
  • The policy regarding requests for reasonable accommodation applies to all aspects of employment.
  • If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.
  • DIVERSITY AND EQUALITY: At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.
  • All aspects of employment at MCI are based solely on a person's merit and qualifications.
  • MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect.
  • All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
  • MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
  • MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
  • MCI will not tolerate discrimination or harassment based on any of these characteristics.
  • We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion,benefits, social and recreational programs, anddiscipline.
  • In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
  • ABOUT MCI (PARENT COMPANY): In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowas Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time.
  • MCIs subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively.
  • MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.
  • Driving modernization through digitalization, MCI ensures clients do more for less.
  • MCI is the holding company for a diverse lineup of tech-enabled business services operating companies.
  • DISCLAIMER: The purpose of the above job description is to provide potential candidates with a general overview of the role.
  • It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.
  • You may be asked by your supervisors or managers to perform other duties.
  • You will be evaluated in part based upon your performance of the tasks listed in this job description.
  • The employer has the right to revise this job description at any time.
  • This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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