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Branch Manager (MLO)

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PNC Financial Services GroupBattle Creek, MI
Full-time/part-time
  • At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.
  • We are all united in delivering the best experience for our customers.
  • We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
  • As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].
  • Responsible for leading all aspects of branch performance.
  • Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being.
  • Creates a differentiated customer experience, making banking easy in an omni channel environment.
  • Collaborates with a broad range of eco-system partners.
  • Accountable for risk management and compliance.
  • Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.
  • Utilizes a branded sales process to achieve sales targets and customer loyalty.
  • Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and through collaboration with eco-system partners.
  • Drives business banking results primarily through business development and community involvement activities.
  • Coaches to consultative selling to drive results and enable customer financial well-being.
  • Has foundational understanding of balance sheet and income statement.
  • Manages and coaches to the delivery of a differentiated client experience.
  • Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being.
  • Leads effective problem resolution, making banking easy for customers.
  • Connects all of PNC, delivering a seamless customer experience in an omni channel environment.
  • Drives the employee experience.
  • Responsible for acquiring and retaining talent through effective onboarding, coaching and development.
  • Makes talent development a priority for all branch team members.
  • Ensures employees achieve performance and activity expectations through effective and ongoing performance management.
  • Models PNC values by cultivating and supporting an inclusive workplace.
  • Manages operational, human capital, reputational and business risk.
  • Exercises leadership, authority and sound decision making to mitigate sales practice risk.
  • Ensures compliance with regulatory guidelines and adherence to established policies and procedures.
  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
  • PNC also has fundamental expectations of our people managers.
  • Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
  • Live the Values - Role models our values with transparency and courage.
  • Enable Change - Takes action to drive change and innovation that will transform our business.
  • Achieve Results - Takes personal ownership to deliver results.
  • Empowers and trusts others in decision making.
  • Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
  • Branch Banking Services – Knowledge of the responsibilities, issues, regulations, business practices, and operations of retail banking branches; ability to provide qualified services to customers.
  • Digital Awareness – Shares, shows and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.
  • Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  • Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
  • Sales Management – Develops sales strategies that incorporate client segments, market opportunities, competitive forces and sales force effectiveness.
  • Identifies priorities and ensures sales teams execute against plans that focus on deepening client relationships, elevating market share and increasing share of wallet.
  • Drives sales teams to build a strong pipeline of prospects and clients.
  • Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties.
  • Typically requires 3+ years of related experience.
  • In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
  • Additional Job Description
  • PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future.
  • The PNC workplace is inclusive and supportive of individual needs.
  • If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.
  • The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.
  • PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
  • Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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