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AV Desktop Support Specialist
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$38 an hour
- Work on SNOW ticketing queue; creating help desk tickets; notifying team members via email when taking an open request and when the request is completed.
- Service Walk-Ups (Front-Line IT person) at IT Service Station for break\fix, resolve issues, triage incidents and requests of various IT Services.
- Service Conference Rooms (Zoom) and User Cubical for break\fix, resolve issues, triage incidents and requests of various IT Services.
- Support and handle new hire tasks, provision new systems for replacement and new hires setup.
- Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
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