Advanced Search


Start New Search:

camera operator
audio visual technician
delivery technician
media production
split shift
digital design
trade show
equipment rental
event specialist
audio visual
in house

Audio-Visual IT Service Delivery Technician

Share Job
Suggest Revision
Zycron, Inc.Memphis, TN
  • Zycron has joined with a public sector entity in search of an Audio-Visual IT Service Delivery Technician.
  • Responsible for customer support, following established policies and procedures, adhering to schedules and meeting service levels.
  • Oversees that appropriate documentation and records are kept.
  • Communicates with other departments and customers to ensure satisfactory customer support.
  • Essential Duties and Responsibilities Monitor the ServiceNow ticketing system and provide timely assistance to customers with incidents, events, problems, requests, and projects.
  • Prepare timely documentation of issue resolution.
  • Deploy computers, printers, multi-function devices, scanners, faxes, phones.
  • Manage all computers, operating systems, and software required by end-user.
  • Ensure connectivity of all equipment including workstations, servers, phones, printers, scanners, faxes, and multi-function devices.
  • Manage end user accounts, permissions, and access rights in accordance with best practices regarding privacy, security, and regulatory compliance.
  • Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software.
  • Escalate incidents as necessary.
  • Analyze the performance of the supported devices, identify and report common issues to the appropriate support groups.
  • Work with business partners and other IT support teams to schedule and perform software and hardware improvements, upgrades, reconfigurations, andor purchases.
  • Provide IT services for end users including visitors within the assigned region.
  • Assist with resolving security related issues.
  • Exchange information and knowledge related to IT services with other members of the support team.
  • Ensure the integrity and security of enterprise data on host computers and during data transfer in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance.
  • Coordinate the implementation of desktop and server systems with other infrastructure and applications teams utilizing industry best practices to meet corporate objectives.
  • Perform other duties and special projects as assigned by the team lead.
  • Minimum Job Requirements Bachelorrsquos Degree in MIS or Computer Science preferred, or relevant concentration, with 2-3 years of experience or 3 to 4 years relevant and equivalent business or IT experience.
  • ITIL knowledge preferred, Certification a plus.
  • Working technical knowledge of current systems software, protocols, and standards, including Audio Visual experience, Directory Services, Windows XP710, Microsoft Office 2003 ndash 2013, VoIP and Networking, mobile communications, Service Now Ticketing system, etc.
  • Hands-on software and hardware troubleshooting experience.
  • Experience working within a team-oriented, collaborative environment.
  • A+, Network+, Microsoft, or another relevant technical certification a plus.
  • Analytical Decision Making- Makes evidence-based decisions using all available relevant data.
  • Makes decisions within his or her scope of responsibility and understands when it is necessary to ask for guidance.
  • Managing Change- Supports the change agenda by advocating for the change in interactions with peers and stakeholders in hisher area of work.
  • Implements the change Job ID Number 120208 (Please reference in call or email) Only candidates with backgrounds who match our client's requested experience will be contacted.
  • Do not take this as a poor reflection on your experience, just a decision for the specific needs of our client's projectjob.
  • We look forward to working with you.
  • Zycron, a Brand of BG Staffing, Inc. (NYSE American BGSF), is one of the largest IT solutions firms headquartered in Tennessee.
  • We provide client-specific solutions from staffing to outsourcing across all industries, with extensive experience in health care, energy and utilities, and state and local government.

Similar jobs:

  • All Jobs
  • Active
Audio Visual Technician
GES CorporationMemphis, TN
Our comprehensive in-house services range from concept, digital design and media production through content testing, equipment rental and event execution.
Audio Visual Technician
OnServicesMemphis, TN
Our comprehensive in-house services range from concept, digital design and media production through content testing, equipment rental and event execution.
Audio Visual Technician
ViadMemphis, TN
Associated topics: av vtc, camera operator, cinematographer, grip, radio, radio operator, tech, technical, videographer, vtc
Audio Visual Technician
OnServicesSouthaven, MS
Our comprehensive in-house services range from concept, digital design and media production through content testing, equipment rental and event execution.
NOC Audio Visual Tier 1 Agent - ANYWHERE USA (DGS)
DiversifiedMemphis, TN
Associated topics: audio, av technician, camera operator, gaffer, radio, radio operator, systems engineer, technical, video teleconference, vtc
Production Technician
Associated topics: audio, av technician, gaffer, radio, sound editor, teleprompter, video, visual, voip, vtc
IT Support Technician
Support SolutionsMemphis, TN
The IT Support Technician provides technical support to our residents and staff members via phone, email, and in-person, asking the appropriate questions and using knowledge and resources to diagnose and resolve issues.
Pro Audio Electronic Technician
JAM Industries Ltd.Southaven, MS
Service and repair a wide variety of audio equipment, which includes mixers (powered & un-powered), speakers (active & passive), keyboards, midi controllers, digital audio workstation interfaces, studio outboard gear, microphones, headphones, guitar amplifiers and various styles of DJ turntables and control surfaces.
IT Support Technician Level 2
PCS Managed Services, LLCMemphis, TN
Currently we have a position available for a Level 2 IT Support Technician whose primary role will be resolving escalated support desk issues, onsite dispatch and customer IT deployments (PC/Servers/Network config/install).
Service Now Developer / HRSD
InfowaysMemphis, TN
Web services and other web based technologies such as XML, RESTSOAP Work experience in agile based development environments Need to Design and develop the stories for the for the different business owners Good understanding about the ITIL and ITSM processes Should have worked on Incidents, Service Requests Module, Admin Development experience on ServiceNow Modules Incident , Problem , Change , CMDB , Asset , SLM SLA , Service Catalog , Service Portal Knowledge , Discovery.
Visual Designer
MoleculaMemphis, TN
Leverage modern toolsets, such as InVision, Illustrator, Figma, Sketch, or others, to make your work come to life through high fidelity wireframes and prototypes
Service Delivery Inventory Specialist Lead
City ofMemphis, TN
The City Charter requires that City Employees must establish residence within Shelby County within six (6) months from date of Employment.
Production Technician
Nexstar Media GroupMemphis, TN
Associated topics: audiovisual technician, camera operator, gaffer, radio operator, systems engineer, tech, technician, teleprompter, tv, voip
IT Technician
The IT Technician will support users with installation and upgrades of basic hardware/software and networking components to meet personal computer needs; will diagnose and troubleshoot basic computer problems (software and hardware); will assist computer users with day to day operations, and will work with the corporate IT Manager to resolve technical problems and business critical projects as needed.
Visual Merchandiser
Target StoresGermantown, TN
They are experts in visual standards, which includes specific merchandising techniques, fixture blocking, lighting and the implementation of all In Store Marketing (ISM) elements such as mannequins, navigational signs and all Coordinated Store Environment (CSE) signs that support events, seasons, holidays and in store promotions.