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Associate II, Customer Service
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- In Abbotts Heart Failure division, were advancing the treatment of heart and vascular disease through breakthrough medical technologies in electrophysiology and heart failure, allowing people to restore their health and get on with their lives.
- Follows up and resolves order discrepancies, credit holds, training requirements or product availability issues when appropriate with the guidance of team lead/Supervisor.
- Receives and responds to customer product complaints, determines validity of warranty period, processes credits, works with internal personnel to schedule installs, ship replacements or loaned equipment to address immediate customer needs.
- Performs consignment inventory initial set-up, audits and troubleshoots discrepancies through to resolution with external customers.
- May generate reports on inventory and consignment products for field or management distribution.
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