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Associate, Desktop Support
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$62,700 a year
Full-time
- The Associate, Desktop Support is responsible for providing technical support to staff at all levels within Pew. The position is a member of the desktop support team within the Infrastructure Operations group, which manages all technology infrastructure, desktops and cyber security.
- The Associate reports to the Manager, Technology Support, based in Pew’s Washington, DC office, and is eligible for hybrid work with at least 2 core days in the office.
- Serve as point of ownership for technical issues and tickets on the desktop support team for Tier 1 and Tier 2 support issues.
- Experience with Mac and iOS, including use of Intune and JAMF to connect device management server.
- Microsoft Intune, JAMF etc.)
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