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Associate Community Moderator And Technical Writer

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Pega (Pegasystems Inc)Burlington, VT
  • Meet Our Team:The Knowledge Management Team is a group of passionate individuals with a growth mindset who collaborate cross-functionally to deliver best-in-class content and achieve information effectiveness.
  • Our team is obsessed with quality technical documentation, videos and forum discussions aimed at internal Pega employees as well as clients and partners across the globe.
  • Picture Yourself at Pega:In this role, you will work with a team to moderate our client forum, as well as write technical documentation to aid our clients and promote self-service.
  • In Pegasystems Knowledge Management, you will have a plethora of opportunities to not only utilize your skills but also learn more and do more!
  • Build for Change is our motto and is loved and adopted by all at Pega. What You'll Do at Pega:In the Knowledge Management team, you will have the opportunity to work with some of the most dynamic personalities across the globe.
  • Forum moderation- Help clients find solutions faster, and make sure that Pega engineers can answer client questions; maintain a safe and fun environment for our clients
  • Content moderation- Review and moderate client-generated content and user profiles
  • Collaboration- Coordinate with stakeholders in other parts of the organization (documentation, training, services, solution consulting, other managers), to ensure the effectiveness of the Community Forum
  • Documentation- Help write technical and process documentation; contribute to internal documentation initiativesWho You Are:You are a collaborative individual and an excellent communicator.
  • You love helping clients get answers through troubleshooting documentation and forum moderation.
  • You are a technical writer, a self-starter who has the desier to consistently learn, grow and challenge the status quo.
  • Highly collaborative, good social skills
  • Knowledge of customer service principles
  • Comfortable explaining technical concepts
  • Enjoys working under time pressure
  • Empathetic and passionate about your projects and users of them
  • Looking to work within a culture that values urgency and teamwork in a collegiate and supportive environment
  • College/University graduate with Business Writing, English, or a Liberal Arts degree
  • Experience working as a technical writer, editor, or content developer for troubleshooting documentation
  • Experience managing content projects, through collaboration with teams across the globe
  • Excellent written and oral communication skills
  • Ability to translate complex concepts into concrete actions.
  • Ability to multi-task in a dynamic environment
  • Experience driving complex projects independently
  • Gartner Analyst acclaimed technology leadership across our categories of products
  • Continuous learning and development opportunities
  • An innovative, inclusive, agile, flexible, and fun work environment
  • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the companyJob ID: 15462

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