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Assistant Property Manager

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PortmanAtlanta, GA
  • Job Description WE BUILD ON A LEGACY OF DESIGN For 62 years, Portman Holdings has been an innovator in the design and development of transformational hotel and office properties.
  • We see opportunities where others see barriers.
  • Founded in 1957, we developed the first wholesale trade mart and the first integrated hotel in Downtown Atlanta, when most people and businesses were fleeing to the suburbs.
  • That small trade mart expanded to over 7 million square feet and became the Americas Mart. The firm grew into a fully integrated development practice that has developed hotels, retail space, apartments, and office buildings around the world; including the New York Marriott Marquis Times Square, San Francisco’s Embarcadero Center, and Shanghai Centre.
  • Visit our home page at portmanholdings.com. SUMMARY: The Assistant Property Manager reports to the Property Manager and will be responsible for providing administrative and management support for the property management team.
  • The successful candidate will be an initiative-taking, collaborator with the ability to foster good working relationships with the team, tenants, Truist real estate and external partners.
  • The person must possess an excellent work ethic with the ability to organize, prioritize competing requests, and remain calm in potential emergency situations.
  • They must be meticulous and able to meet deadlines with the quality work product.
  • ESSENTIAL ROLE REQUIREMENTS: Property Inspections to identify substandard conditions Utilize available resources and corrective actions for substandard conditions Review nightly security, and housekeeping reports, creating action plans/work orders as necessary Monitor performance of service providers through visual inspections upon completion of work Track and communicate vendor work to team members; ensure services are completed per contract, invoices reviewed/coded/approved and paid on time.
  • Coordinate work schedules and ensure adherence to building rules and access approval for tenant suites Meet daily with housekeeping and other vendors as needed, inspecting work in progress, and maintaining service records.
  • Maintain a current list of tenant contacts and facility coordinators; update quarterly Communicate building information, inspections, and announcements to tenant facility coordinators Receive customer requests and coordinator work or obtain necessary information or quotes for billable services.
  • Resolve tenant concerns or complaints, recording on tenant complaint log Update Tenant Handbook annually and coordinate/implement annual breakfast event Coordinate other tenant engagement events, anniversary flowers, tenant satisfaction surveys, etc.
  • Document all correspondence per Portman Management’s information documentation procedures.
  • Responsible for misc.
  • tenant billing, HVAC billing, obtaining invoices, submitting in Yardi Assists Property Managers with annual budgeting and monthly reporting Coordinates security access for tenants/visitors/vendors, verifying insurance certificates are on file Process requests for additional hard keys for tenants, verify against key schedule, and maintain key request documentation & deliver keys.
  • Strong analytical skills with careful diligence.
  • Basic knowledge of accounting concepts and ability to produce accurate financial data.
  • Strong critical thinking skills Excellent organizational skills with ability to plan, prioritize and manage multiple tasks.
  • Effective in building relationships with a wide variety of individuals.
  • Ability to perform calmly under hectic conditions to include building emergencies Must be able to move about property utilizing stairs, ladders, and lift to 25 lbs.
  • Portman Holdings is deeply committed to building a workplace and global community where inclusion is not only valued but prioritized.
  • We are proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age or veteran status, or any other non-merit based or legally protected grounds.
  • Portman is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process.

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