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Advance America: Center Sales Manager

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Advance AmericaKerrville, TX
  • Address: 1305-I Sidney Baker Street, Kerrville, Texas, United States 78028 Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions.
  • We are a nationally recognized, fully licensed financial services company with over 1,500 locations and online lending services.
  • We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!
  • Position SummaryThis is a customer-facing position in locations that offer financial products such as but not limited to: secured and unsecured loans, money transfers, tax preparation, and card services.
  • The Center Sales Manager is responsible for the effective operation and continued growth of the Center with direction from the Divisional Director of Operations.
  • This position ensures that each team member is trained in all procedures, policies, products, and programs.
  • Exceptional customer service, attention to detail, and a passion for sales is a must.
  • This is a performance based position as measured by the center’s results.
  • The Center Sales Manager will increase overall performance, productivity, and profitability and, is responsible for building sustainable customer relationships with successful delivery of customer service and monitoring/measuring customer satisfaction.
  • The Center Sales Manager will also promote employee engagement, teamwork and job satisfaction through continued coaching and development.
  • Job ResponsibilityRelationship Building /Customer Experience:Build strong relationships with current and prospective customers, in person, in the market and over the phone.
  • Monitor and measure customer satisfaction.
  • Take the lead on case management for delinquent accounts.
  • Outside Marketing Develops marketing plan, tracks marketing success, organizes local store marketing (LSM) and community events, develops effective business partner relationships, etc.
  • Collections Counselor:Direct the collection of money from past due, NSF and write-off customers, consistent with Company policy and regulatory requirements.
  • Lead on delinquent customers identified as a potential risk for write offCounsel and re-establish expectations with potential risk customers Human Resources:Assist the Divisional Director of Operations with recruiting, hiring, training, evaluating, and developing of center staff.
  • Leadership:Recognize and develop skills/abilities of team members in order to meet center and Company goals and objectives.
  • Delegate center responsibilities.
  • Motivate, train and develop center team members on proper techniques and processes.
  • Education RequiredHigh School Diploma or equivalent required; some college preferred.
  • Experience RequiredCustomer service experience required.
  • Two years’ experience in the following areas is preferred: sales/retail/banking/collections and managing, coaching, and developing a team.
  • Physical RequirementsStanding for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequentlifting of less than 10 lbs., occasional lifting of up to 20 lbs.
  • CompetenciesCompliance/IntegrityCustomer CentricityDependabilityInterpersonal SkillsResilienceResults/AccountabilitySales SkillsWorking with Diverse PopulationsTravelMust have a valid driver’s license and access to insured, reliable transportation.
  • Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities.
  • AttireThe Company offers employees the option of wearing, polos, blouses, collared shirts, sweaters or other professional attire with slacks or jeans and appropriate shoes.
  • Employees should dress accordingly to their business.
  • OtherMust be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check where required by state law, reference check, and drug test.
  • Regular and punctual attendance is required.
  • Schedules may be changed as needed to accommodate business needs.
  • Overtime may be required.
  • Must meet all applicable state and local regulatory requirements.
  • In some states, you may be required to become a notary upon request (at the Company’s expense).
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
  • Requisition ID: 25881

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