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Administrator Pharmacy Support
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Full-time
- Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
- Help Desk Support associates assist ADUSA pharmacies in resolving a wide variety of issues including those involving third party payers, application and system support, and password resets.
- Assist stores with third party processing issues including coordination with Managed Care, brand leadership, and RBS teams for overrides, contacting insurances with pharmacy teams, evaluate software vs insurance issue, provide 3rd party edit overrides, and troubleshooting failed insurance processing claims.
- Execute daily tasks such as AWP resubmissions, review/resolve PMP errors and complete submissions, Nplex entries, DNC additions/subtractions, review/respond/resolve tickets opened to our ServiceNow team, and CSOS tasks.
- Create/delete user accounts in varying systems following standard procedures and approved request channels such as Central IVR, PMAP, etc.
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