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Account Manager

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3PL Worldwide, IncSouthington, CT
  • 401K, Vision, Life, Medical, Dental
  • Client Service Manager will work as a liaison between the internal departments and external vendors for assigned client groups.
  • Provide client support by researching and documenting issues and problems and resolving the problems swiftly.
  • Maintains client data integrity by determining marketing plans and working with media buyers, inbound telemarketing Centers, manufacturers and merchant banks.
  • Manage data to ensure the client understands the success or failure of their current campaign by measuring and ensuring results
  • Occasionally, work directly with Sales to implement new client contracts and project goals by establishing and developing plans which include; standard operating procedures, and pricing.
  • Manage team of order processing administrators in West Coast Facility; Ensure that daily workload is addressed and completed accurately and within expected time frame, distribution guidelines are adhered to and administrators maintain standard of professionalism.
  • Work with West Coast General Manager and Warehouse Manager to determine most cost efficient ways in which to address daily volume, from a labor perspective, and adjust accordingly based on fluctuating needs of the business.
  • Strong presentation skills and exceptional verbal and written communication skills.
  • Must have 3-5 years direct client management experience
  • Highly self-impelled and directed, with sharp attention to detail.
  • Must have exceptional proficiency in computer applications including: all Microsoft Office Suites.
  • Microsoft Access and Project experience.
  • Exceptional Project Management skills
  • EDI /Retail Distribution Experience preferred
  • Must be able to handle deadlines and stressful timelines well.
  • Management Proficiency quality management experience to work well in a team focus environment.
  • Additional related duties and responsibilities as determined by department needs
  • Bachelor’s degree in business administration, business management or related specific field from an accredited institution preferred.
  • In lieu of education, 3-5 years experience in a client services environment.
  • Be Advised: The job will be located in Milford, CT temporarily until we make our move to our new Corporate Headquarters and brand New Distribution Center in Southington, CT (87 Aircraft Road) mid-year.
  • Please see our company website for more details about us: www.
  • Other applicants: 3
  • 3 other people applied to this job.

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