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Access Specialist 1 - Remote
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- The RUMG Access Center Representative manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management.
- The RUMG Access Center Representative collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations.
- Answers all telephone calls for one – three clinics or radiology modalities, with the goals of accurately scheduling patients within guidelines, taking messages utilizing templates and routing clinical inquires to appropriate RN pool, clinical or administrative pools and complete clean registration.
- Proactively a monitor escalated areas of concern or uncertainty relating to the practices and suggests possible resolutions around access Epic build issues.
- Exhibits strong understanding of specialized RUMG Access Center processes including but, not limited to: questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
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