Certified Resume Writer, Career Coach, and Business Writer
Some people are simply cut out to be in the hospitality industry. Maybe this includes you. Perhaps you’re the type of person who loves bringing a smile to a vacationer’s face by providing customer service that goes above and beyond. And now that you’ve put several years in at the front desk or as an assistant manager at a hotel, you’re ready to move up into a management position with more responsibility.
But what kind of responsibilities? Let’s start by going over what a hotel manager does. And then we’ll cover some tips and tricks that will help you build the hotel management resume or CV you need to take the next step in your career journey.
Is the Hotel Manager Role Right for You?
The primary duty of a hotel manager is to oversee the operations of a hotel, making sure that everything runs smoothly and that guests are happy. Typical responsibilities include:
- Supervising employees
- Directing daily operations
- Recruiting and training new hires
- Overseeing budgets
- Ensuring compliance with safety standards
- Handling guest complaints
- Creating marketing strategies
- Monitoring customer satisfaction
Most hotels hire from within so it’s usually a good strategy to start with a hotel you like and then work your way up, gaining experience over time. Although it’s possible to be hired as a hotel manager without a college degree (if you have enough experience), hotels generally look for a bachelor’s degree in hospitality or a related degree. Most hotels also usually have their new hotel managers go through an internal training program once they’ve been hired.
If this position is up your alley, it’s time to put your efforts into looking at hotel manager resume samples and other tips, tricks, and templates so you know what your own hotel manager resume should look like.
Tip #1: Craft Impactful Bullets Like These Examples
One of the most important things you can do on your hotel management resume is to include powerful bullets in your work history section. You want to clearly showcase all of your relevant experience. Consider searching online for hotel manager resume examples that you can use as a template or as inspiration for your own bullets.
Pro Trick: Start all of your bullets with strong action-oriented verbs. Don’t use the same old verbs that everyone else uses (and that you see on a lot of the hotel management resume examples online). Examples of old and overused verbs are performed, helped, or handled. Instead use impactful verbs like:
In addition, here are a few hotel management resume example bullets for inspiration:
- Oversee a team of 300 across multiple departments that include customer relations, housekeeping, landscaping, and catering.
- Developed a new and effective method of monitoring and addressing customer feedback that resulted in 25% less overall complaints a quarter.
Whenever possible, include numbers and statistics because these will stand out to HR. Focus on showing your achievements and how they have benefited the hotel and its guests.
Tip #2: Mention These Key Skills on Your Resume
If you look at a hotel manager resume sample or two online, you’ll notice that they tend to include certain skills that hotel managers need to be successful. Whenever applicable to you, put these on your hotel manager resume too. Here are some hard and soft skills that will appeal to HR for this position:
- Reservations software
- Budgeting programs
- Hotel operations
- Sales and marketing skills
- Strategic planning
- Conflict resolution
- Interpersonal skills
- Leadership skills
- Guest relations etiquette
There’s a lot that goes into creating a stellar hotel management resume, but if you implement the above tips and tricks, you’ll be well on your way.
Remember: Although you want to make sure your resume looks good and is organized, it’s most important that you convey your relevant qualifications, experience, and skills since this is what the employer will want to see. Good luck!