Customer Experience Job Description
(Pertains to LOB CX) Responsible for being a data driven customer advocate who knows how to both understand the customer and create the solutions they want.
We are on a journey of global growth at an important time in the Cybersecurity profession and are seeking a Director, Customer Experience (CX) to grow with us.
Potential for people leadership which may include oversight for an industry vertical or Client Program team.
In this role you will be responsible for leading the strategy, planning, and execution of providing the very best customer experience across every touchpoint.
You'll need to understand our technology, at a high level, and how it can address our customers' needs as well.
As part of the consumer insights team, the Customer Engagement team plays a critical role in advocating for the customer voice.
Centrally coordinate the Head of CX Experience Design’s activities and ensure the timely flow of information to and from Experience Design leadership.
Above all, you will act as a true brand ambassador and mentor to agents by helping deliver outstanding customer support and developing customer relationships.
The Role The Customer Experience (CX) Team was formed in 2021 to support the Firm's commitment to create a superior client experience and journey.
Were looking for a manager for our Customer Experience (CX) team who can use data and experience to enhance the way we support our users at TurboTenant.
If you have a combination of a customer obsession, a passion for technology and a critical eye trained to deliver superior experiences, we want to talk to you.
Rowland Heights, CA East West Bank is currently seeking a Customer Service Lead who will assist customers in the branch or over the phone with their
➢ Strong understanding of how to leverage consumer insights and brand building tools to support a larger brand narrative and go to market strategy.
You'll help to build a best-in-class experience for every customer and partner with our team of Customer Experience agents to achieve this.
You have demonstrated experience analyzing customer data and insights which ensure the customer journey and experience is at the heart of everything we do
Ensures that the customer's needs are recognized and addressed, and that the customer is represented in all key decisions, processes, and operational changes.
Demonstrates expertise in people: not only in exceptional sales tactics but also on a personal level to build thoughtful connections earnestly and easily.
The CX Manager will be on the front lines of a crucial feedback loop to ensure WGL customers are heard and their issues resolved.
Be a champion for consumer centricity within the CX organization - ensuring CX decisions are made with appropriate consumer centricity.